Virtual Counselling - A Welcoming Space for Every Identity, Culture, and Life Journey

At Refresh Life Wellness, we believe everyone deserves to feel seen, heard, respected, and valued. We welcome individuals from diverse racial, ethnic, cultural, religious, and social backgrounds, recognizing that each person's experiences and journey are unique. Our counselling services are open to people of all races and ethnicities, including Caucasians, Black American, African, Caribbean, Indigenous, Asian, South Asian, Middle Eastern, Latin American, European, mixed-race, racialized, and other diverse communities. We understand that culture, identity, family traditions, faith, relationships, life experiences, and experiences of discrimination can all shape emotional well-being. Counselling provides a safe and respectful space to explore these experiences without judgment. Fait counselling can be incorporated into sessions when requested. Your beliefs, values, identity, culture, preferences, and personal boundaries will be respected throughout the counselling process. Your story matters. Your identity matters. Your journey matters. FEES AND PAYMENT Counselling Fees Taking care of your emotional wellbeing is an important investment in yourself and your relationships. We aim to make our fees and booking process clear from the beginning. Individual Counselling • Duration: 50 minutes • Fee: $120 CAD per session Couples Counselling • Duration: 60 minutes • Fee: $150 CAD per session Payment methods: Electronic Interac e-Transfer and other online payment methods confirmed by the practice. Insurance and reimbursement: Coverage for counselling varies by insurance provider and individual plan. Before booking, please check with your insurer to confirm whether services provided are eligible for reimbursement and whether a referral or other documentation is required. Cancellation and rescheduling: Please provide at least 24 hours' notice if you need to cancel or reschedule. Late cancellations and missed appointments may be subject to a fee as outlined in your client agreement and informed consent documents. HOW VIRTUAL COUNSELLING WORKS Getting Started Is Simpler Than You Think You don't need to prepare a perfect explanation of what you're going through. We can begin with what's on your mind and work from there. Step 1: Request an Appointment Complete the online booking form or contact RefreshLife Wellness by email or phone/WhatsApp. We will review your request and confirm the date and time before scheduling your session. Step 2: Receive Your Session Details Once your appointment is confirmed, you will receive an email with your session link, joining instructions, and any relevant intake forms or preparation information. Step 3: Join Your Virtual Session At your scheduled time, use the provided link to join your online session from a smartphone, tablet, or computer with a camera, microphone, and stable internet connection. Follow the joining instructions provided in your confirmation email. Step 4: Begin Your Counselling Journey We will begin by exploring what brings you to counselling, what you hope to gain from the experience, and how we can work together toward your goals. There is no expectation that you have everything figured out. We will work at a pace that respects your needs and circumstances.