FAQs

We support adults aged 18 and older, including women and men experiencing anxiety, stress, burnout, emotional overwhelm, relationship challenges, midlife transitions, or a desire for personal growth. Couples can also request counselling to work on communication and relationship concerns. Our virtual services are available to clients in British Columbia, Canada.

Yes. We conduct all scheduled counselling sessions virtually through a privacy-conscious video conferencing platform suitable for counselling. You can attend from a private, comfortable location using a compatible device and a stable internet connection.

Once your appointment has been confirmed, you will receive your session link and joining instructions by email, together with any relevant intake forms or preparation information. Please check your email before your appointment and contact the practice if you have difficulty locating your link.

You can request an appointment through the website's online booking form or contact RefreshLife Wellness directly. • Phone/WhatsApp: 236-204-0357 • Email: Refreshcounselling@outlook.com All requests are subject to availability and will be confirmed before the session is scheduled.

Appointments are subject to availability. Booking in advance is encouraged so you can request a date and time that work for you.

Your first session is an opportunity to discuss what brings you to counselling, share the concerns you would like to explore, and identify what you hope to achieve. We will discuss your needs, answer questions about the counselling process, and begin considering practical next steps together. You do not need to know exactly what to say before attending.

Your privacy is important. Counselling is provided in accordance with applicable confidentiality requirements and professional obligations. The limits of confidentiality, including any applicable legal or safety-related exceptions, will be explained during the informed consent process. Please attend from a private location and use a secure device and internet connection where possible.

Some extended health plans reimburse counselling services, but eligibility varies. Contact your insurance provider before your session to verify coverage for your counsellor's specific credentials, eligible session fees, and documentation requirements.

Please provide at least 24 hours' notice when cancelling or rescheduling. Late cancellations and missed appointments may incur a fee in accordance with the policy provided in your client agreement and informed consent documents.

Yes. Christian counselling is available upon request. If faith is an important part of your life, we can discuss how your Christian beliefs and values may be incorporated into your counselling experience.

RefreshLife Wellness provides scheduled counselling and is not an emergency or crisis response service. If you are in immediate danger or require urgent assistance, call 911 or go to the nearest emergency department. In Canada, you can also call or text 988 for suicide crisis support.